铁肩担道义：超市发的抗疫保供之战
案例编号：
CN_2021LLYSHZR_8690
被浏览次数：
1761
案例名称：
铁肩担道义：超市发的抗疫保供之战
译名：
Iron shouldering morality and justice: the anti-COVID-19 war of CSF Market
案例作者：
王晓东、黎莎、许雅琳、谢莉娟、杜昕然
作者单位：
中国人民大学商学院
译者：
-
案例企业：
北京超市发连锁股份有限公司
行业：
贸易/商业
学科领域：
伦理与社会责任、其他
规模：
大型
案例语种：
中文
案例类型：
描述型
中文关键词：
超市发；国有企业；重大突发事件；零售应急管理
英文关键词：
CSF Market; state-owned enterprises; major emergencies; retail emergency management
中文摘要：
本案例描述了2020年新冠疫情爆发前后，超市发积极抗击疫情，保障基本防疫物资和生活物资供应、稳定物价，并主动承担社会责任，帮扶其他企业的过程。超市发的抗疫保供之战历经了疫情爆发前期的物资准备、员工调配，疫情爆发时的保障物资供给、稳定价格、线上线下多渠道保障居民需求，以及常态化防疫阶段助力帮扶其他地区经济复苏、推动餐超合作、深耕线下等三个主要阶段。自成立以来，超市发始终致力于社区服务，做有温度的零售商。本案例通过描述超市发的抗疫保供过程，展示国有企业在面对重大突发性公共事件时如何进行应急管理，并实现国有体制、民营机制和先进企业家意识的协调统一。
英文摘要：
This case displays the process that CSF Market fights against COVID-19, ensure the supply of basis preventive materials and supplies and make prices stable, and take the initiative to shoulder social responsibilities and help other enterprises before and after the breakout of COVID-19. Before COVID-19 blew up, CSF Market conducted material preparation and staff deployment. During the erupt, CSF Market guaranteed the material supply, helped stabilize the price and satisfied the demands of residents through online and offline channels. In the stage of normalized epidemic prevention, CSF Market devoted itself into economy recovery of other regions, promoting the cooperation with catering enterprises and offline cultivation. Since its establishment, CSF Market has always been committed to community service and acts as a warm retailer. By describing the process of anti- COVID-19 of CSF Market, this case aims at elaborating how state-owned enterprises carry out emergency management when faced with major public emergencies, and coordinate state-owned system，private mechanism and entrepreneurs' socialism ideology.
适用对象：
本科、硕士、MBA、EMBA
编写方式：
采编
开发时间：
2020
索要案例使用说明：
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