迈创：精敏全球售后备件供应链服务
案例编号：
CN_2021GYLGL_2393
被浏览次数：
1919
案例名称：
迈创：精敏全球售后备件供应链服务
译名：
Maitrox: the Leagile Global After-sales Spare Parts Supply Chain Service
案例作者：
宋华、张霞、韩思齐、杨雨东、丁思海、方尧
作者单位：
中国人民大学商学院、迈创企业管理服务股份有限公司
译者：
-
案例企业：
迈创企业管理服务股份有限公司
行业：
服务业
学科领域：
金融科技、供应链管理、其他
规模：
中小型
案例语种：
中文
案例类型：
描述型
中文关键词：
-
英文关键词：
after-sales spare parts supply chain; leagile supply chain; decoupling point; digitization
中文摘要：
迈创企业管理服务股份有限公司从一家贸易公司起家，后转型做生产供应链服务，最后聚焦于全球售后供应链服务，经过十几年打拼，成为全球售后备件服务领域的翘楚。售后备件供应链具有逆向物流特征，相较于正向物流具有更多的不确定性和难以预测性，因此备件供应链的精益性和敏捷性更加难以平衡。迈创通过科学地设置备件供应链的解耦点以及通过数字化手段提升物理解耦点的柔性，从而实现了精敏售后备件供应链服务，将客户的当日服务达成率从原先的65%左右提到了90%，甚至95%。如今有客户提出服务达成率能否实现100%，这是一个很大的挑战。如何进一步提高备件供应链的精敏性来应对客户提出的更高要求？迈创团队继续探索中。
英文摘要：
Maitrox Smart Supply Chain Inc started from a trading company, then transformed into a production supply chain service, and finally focused on the global after-sales supply chain service. After more than ten years of hard work, it has become the world leader in the field of after-sales spare parts service. Compared with the positive logistics, the after-sale spare parts supply chain which has the characteristics of reverse logistics has more uncertainty and unpredictability, so the lean and agility of spare parts supply chain is more difficult to balance. Through setting up the decoupling point of spare parts supply chain scientifically and improving the flexibility of physical decoupling point by digital means, Maitrox has realized the leagile after-sale spare parts supply chain service , and raised the customer's daily service achievement rate from about 65% to 90%, or even 95%. Now some customers have proposed whether the service achievement rate can achieve 100%, which is a big challenge. How to further improve the leagile of spare parts supply chain to meet the higher requirements of customers? Maitrox continues to explore.
适用对象：
本科、硕士、MBA、EMBA、EE
编写方式：
采编
开发时间：
2020
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