The Internet Boosts the High-Quality Medical Resource Allocation---the Management Practice at the West China Telemedicine Center
Product Number：
_2017YYGL_5250
Page Views：
2309
CaseName：
The Internet Boosts the High-Quality Medical Resource Allocation---the Management Practice at the West China Telemedicine Center
Authors：
Wang Xiaofang, Luo Li, Li Weimin, Bai Huifang
Author Affiliation：
Renmin Business School
Enterprise/Organization：
West China Hospital of Sichuan University
Industry：
Pharmaceuticals
Discipline：
Operations Management、Information Technology & E-commerce
Scale：
Large
Language：
Chinese、English
Type of Case：
Descriptive Case
KeyWords：
Telemedicine Center; Operation Management; Medical service
Abstract：
Based on Internet technology, West China Hospital of Sichuan University has established the West China Telemedicine Center. As members of a healthcare alliance, local hospitals in Western China may connect through teleconsultation with West China Hospital for assistance in patient diagnosis and patient referrals. This case provides detailed information about the background and the operational process at this center. Data are provided to illustrate the operational performance for member hospital management and remote consultation. This case can help students understand the advantages and disadvantages of teleconsultation compared to the traditional offline consultation in health care. In addition, this case shows how high-quality medical resources become more balanced through Internet technology and how operation management theories and methodologies are used for analyzing and solving the practical problems in health industries.
Intended Audience：
Undergraduate,EE,MBA,EMBA
Data Source：
Primary
Publication Date：
2017
Revision Date：
2017
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